Older People

Good Quality Home Care

The aim of good quality Home Care must always be to promote a way of life for service users which permits them to enjoy, to the greatest possible extent, their rights as individual human beings.

The following rights are fundamental to the company’s service provision:

  • Independence
    An individual’s right to independence provides the opportunity to think, plan, act and take sensible, calculated risks without continual reference to others.
  • Privacy
    An individual’s right to privacy involves being free from intrusion or unwelcome attention.
  • Choice
    An individual’s right to choose consists of the opportunity to select independently from a range of options and avoid, as much as possible, a patterned service provision, which leads to compulsory timings for activities.
  • Dignity
    An individual’s right to dignity involves recognising the true value of people as individuals and the specific nature of each person’s particular needs. (See Dignity in Care campaign information here).
  • Security
    In providing services to those with disabilities, there is a difficult balance to be struck between assisting them to experience as much independence as possible and making sure they are not exposed to unnecessary hazards. With this in mind, we help to provide an environment and support structure which offers sensible protection from danger and readily available assistance when required. This should not be interpreted as a demand for a totally safe or risk-free lifestyle; taking reasonable risks can be interesting, exciting and fun, as well as necessary.
  • Civil Rights
    We aim to assist our service users to continue to enjoy their civil rights.
  • Fulfilment
    This has been defined as the opportunity to realise personal aspirations and abilities. It recognises and responds to levels of human satisfaction separate from the physical and material, but it is difficult to generalise about fulfilment as it deals with precisely those areas of lifestyle where individuals differ from each other.
  • Diversity
    Britain’s social care services are used by people from a diverse range of ethnic and cultural backgrounds. Services therefore need to be accessible and we will make particular efforts to reach out to vulnerable people who might have been deterred from approaching agencies which appear not to relate to their special needs and aspirations, and to demonstrate that we welcome and celebrate the wide range of people in the community generally and among the users of our services in particular.