CRG Round Up – 12.04.19


Many thanks to all who participated – sadly I will not be able to hide behind the bunny after today!

The results are:

1st prize: Giant Thorntons Easter Egg, Gillian Hyland-  Payroll

2nd prize:  Cuddly Dog & Easter Egg, Pauline Harkins – Bookkeeper

3rd prize: White Bunny  & Easter Egg , Amy Smith –  Care Quality / Liverpool Homecare

4th prize: White Bear & Easter Egg,  Louise Wilcock-  Care Assistant/ Liverpool Homecare

Proceeds of the raffle along was combined with the Rotary club’s fund raising efforts and £2,000 has been donated to Linda McCartney Cancer Centre and the Claire House Hospice.

CRG Homecare’s largest branch has increased its electronic call monitoring (ECM) scores from 60% to 95%.

The Prescot branch staff along with Ann Marie, Branch Manager, has worked hard over the past few months to increase their ECM score in line with Senior leadership Team’s policy of zero-tolerance towards ECM.

The team has promoted the benefit of using the ECM APP as any short-term cancellations will mean that care assistants still get paid and correctly. Daily emails have also been sent to their care assistants reminding them to log in and out and, after the end of every office phone call to care assistants, the team has also reminded them of logging in and out.

Anna Marie said: “To get to this point of 95% compliance has also involved me keeping on top of the ECM. I felt that this was a prudent step to take so that the requirements of logging in and out becomes embedded within the care workers daily routine.

“I have now started to hand this over to the coordinators who will manage their own ECM for each area. It gives them a better insight into the rotas and times of calls.”

The ECM reports have also highlighted possible changes to the service users’ care.

Ann Marie explained: “The cancellation /aborted function has highlighted changes in the need of the service user which in turn has triggered reviews. Everyone feels the branch is safer due to the logs, and the cancellation /abort policy has reduced the no-access emergency response as we have been notified of the cancellation. The notes are also being used to inform the office of tag errors and why the care call was short or longer than the time allocated.”

She added: “The whole branch has had to work together to improve the ECM score and they have all taken on board the need for improvement.”

Well done everyone at the Prescot homecare branch – this is a fantastic achievement!!

Here is one of our lovely Liverpool Coordinators Ren, with her thank you flowers, chocs, and card from some of her fab care workers. They wanted to thank her for all of the support she gives them. Well deserved Ren!

The Southend branch has enjoyed easter festivities 🐰🍫🐣

Our service users have all worked so well on their Easter bonnets and really enjoyed searching for the eggs we hid around the office.
They all especially loved a surprise visit from Buster and Sophie (the rabbits) who came to meet everyone. Sophie was rather unsociable but Buster got involved with the antics.


Welcome to the Castle Donington office team!

Welcome to the world of care coordinating Sarah Summers! Sarah has been with CRG for more than 2 years and has been with her service users for 5 years but now is joining the office team and coordinating care in Coalville. She has a lot of experience and understanding of the service needs availability and location.

Good luck in your new role!

Throughout April Gareth Price, Bookings Coordinator, is raising money for Cancer Research UK. The aim is to take 500 000 steps and raise a minimum of £500.

So far Gareth has walked 100 miles, 221,000 steps and has raised £80. To make a donation click the link below:

A very happy birthday to Daniel Kelly from the Prescot team – we’re sure you’ll be enjoying a few well deserved drinks this weekend!

These lovely ladies have recently joined our Lincolnshire team. We extend a very warm welcome to each of you and look forward to working with you.

Left to right: Pam HamnettNicola CordukesHarriet Hardy 


Some of the Lincolnshire team met up last Thursday for a curry get together. It was absolutely gorgeous. Great to have a social!

Esther McPhail HCP from Merseyside is celebrating her 40th birthday this week.

We would love to welcome Sophie Hill-Jones who has joined the Merseyside Hcp’s and is amazing and has taken to the job so easily plus she just passed her driving test last week .

Thank you to the Call Centre – From Sharon Andrews

Last Sunday April 7th was a particularly busy day for me in custody , but I know it was for the call centre staff that we speak to.

I have actually thanked them personally and via Faiq the call centre manager . I know it is part of what we do but I think to promote moral and appreciation is a positive when employees have worked hard when it is stressful and get the job done. It is always nice to be thanked and be recognised for the work we do.

So for me I would like to thank the call centre staff as they have had new contracts to deal with, training the new staff and to keep the flow of things whilst all this is happening.


Last week members or CRG TEC and the Marketing team went out together to enjoy Ladies Day


Fact Friday

Stewardesses is the longest word typed with only the left hand!

We know you’re going to try it right now!

LinkedIn Leverage

For this week’s Linkedin Leverage we have a blog which gives advice on how to find talent in a scarce market place and how yo can adjust your strategy to continue to fill your roles:

When Talent is Scarce, This is Where Recruiters Should Focus Their Efforts


Brand new competition!

If you want to be in the running to win a meal for 2 in a posh restaurant near you, all you have to do is post a recruitment related post on LinkedIn, email your post to and the person with the most likes at the end of the month, wins! Our next winner will be revealed in our roundup on Friday 26th April. You have two weeks to get the most ‘likes’!

Baby Corner

This is Oscar the Pug, he is 4 years old, he loves walks & food.

He isn’t looking very impressed with his new dicky bow tie.

When we were young

Each week we will post a photo of an employee in their early years, the week after we will announce who it is.

This week we have a Divisional Manager from Monarch Education Recruitment, Can you guess who?

Last week’s entry was, Consultant, Elise Cunningham. Did you guess correctly?


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