CRG 1.02.19


The Boston team has received this excellent feedback; “The E.A.T team just wanted to let you know the Boston branch has been doing really well recently and they only have 3 currently on the waiting list which is a massive improvement month on month.

“Helen, Veronika and Mirka respond back at a good pace with offers and responses to restarts etc and so we think they deserve a pat on the back for their continued hard work. We really appreciate it as it makes our jobs easier knowing we will get a response.”

Well done to the Salford branch for receiving this feedback “I wanted to pass on the positive comments made about you and the CRG Homecare team in Salford at our weekly home care strategy meeting.

“The compliments were in relation to the unallocated package list – this has been zero for several weeks, at a time when we are starting to experience winter pressures. Also mentioned at the meeting was the reablement function of the Service and the progress the team are making in Salford.”

A huge thank you to all care workers who are continuing to delivery outstanding care despite the recent cold snap.

Congratulations to the Clacton branch for achieving an excellent ECM result of 94%

Employee in the Spotlight!
Rachel Chambers Field Care Supervisor Southend

  • How long have you worked for CRG?
    We were tuped in August 2017 so have worked for the company for a year and a half.
  • What does your job role entail?
    My role entails ensuring the service users receive the highest form of care. I complete care plans and risk assessments, and conduct spot checks, supervisions and appraisals with support staff and ensure all paperwork is compliant with company requirements. 
  • What is your favourite place you have visited?
    My favourite place I have visited is Greece because it was my first holiday abroad.
  • If you could choose to stay a certain age forever what age would it be?
    I would stay 15 again as I didn’t have any responsibilities and life was fun.
  • If you could meet anyone, who would it be and why?
    It would be Neil Armstrong and find out if he really went to the moon or not.
  • If you could travel anywhere in the world where would it be?
    SPACE so I can find an alien!
  • If you wrote an autobiography what would the title be?
    Could you survive a day in the life of Rachel

Sue Noon, Branch Manager, would like to thank Phil Harrison and Craig Traynor from the Business Transformation Team for helping with their recent mobilisation.

Thank you to our dedicated Liverpool care workers, Jen and Helen who couldn’t dig their car out of the snow, so they put their wellies and walked to provide care. Well done ladies!!!  We appreciate all of our dedicated workforce, especially in weather like this!

Thank you to our APP Champions for travelling from far and wide to attend our APP workshop at head office. Our APPIE Champs discussed content ideas, how to drive engagement and refreshed their technical skills. Thank you to everyone who attended and contributed to a fantastic workshop!

Our second round of Listening Lunches start again next week! Members of the Senior Leadership Team and Shared Services will be visiting branches to update the workforce on developments across CRG Homecare and offer them the change to share their thoughts so they can form part of the decision making progress.

Good luck to Jade Burghart, a locum Physiotherapist with CRG Defence who is taking part in the London Marathon to raise money for The British Forces Foundation. Help Jade raise funds by donating here.

Essex Police FME Contract – Appointment of a Deputy Contract Manager

CRG Medical Services is pleased to announce that Wendy Bartram has been appointed as Deputy Contract Manager for our contract in Essex. Wendy is currently employed as an Enhanced Care Practitioner on the contract. This appointment will further enhance the leadership and support to the contract and reflects the growth in the business. Well done Wendy and good luck in your new role.

Derbyshire Police FME/SARC Contract – Appointment of a new Clinical Lead

Joanne Fargher has been appointed as the new Clinical Lead for the Derbyshire Police contract, who is currently a member of our bank staff. With a wealth of Custody and A&E nursing experience, Joanne will provide enhanced support and leadership to take the contract to another level. We will continue to ensure high contract performance whilst, just as importantly, building and maintaining our working relationship with Derbyshire Police Force and enriching our working partnership with our colleagues in the SARC.

5 Counties Staff Engagement Roadshows

This week saw the programme of staff engagement roadshow arrive at Norfolk and Suffolk. These roadshows are pivotal in meeting and briefing our new staff who will join CRG Medical Services on the 1st April when we ‘go-live’ in delivering FME/Custody Healthcare services to Cambridgeshire, Bedfordshire, Hertfordshire, Norfolk & Suffolk Police Forces. These events continue to be well attended, with new staff very keen to understand more about CRG and how we plan to delivery services to the Police.

New Features

LinkedIn Leverage

Ami Sait, Client Manager at HCL Admin and Clerical, recently posted the below image on LinkedIn with the aim of appealing to and attracting Medical Secretaries and received an overwhelming response from one of her connections. Well done Amy!

Baby Corner

We know you’re very proud of your little darlings, whether they are human, canine, feline or aquatic, even a chilli pepper plant!

We want you to show off your lovelies so send your photos to with a name, age and a little information and your precious darlings will be seen by all!

This week we have Neil Crudden, CRG TEC Managing Director’s little boy, Josh Ace. Josh Ace is two and a half now, and loves playing guitar, battling with his lightsabers and watching Paw Patrol.

When we were young

Each week we will post a photo of an employee in their early years, the week after we will announce who it is.

Last week’s entry was HCL Managing Director, Sarah Munday!

For this week’s entry we have the below image of a well known person in the Old Bailey, can you guess who it is?

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