CRG round up – 22.02.19

A warm welcome to Rav Sidhu, Criminal Defence & Tec Marketing Manager. Rav will be taking the marketing lead for Medical Services and Tec and will look to increase engagement with the right target audiences, increase brand visibility and ensure that CRG are seen as the market leaders we are!

Rav comes with experience working for organisations such as Atlas Copco, Liverpool Airport and most recently Alfred H Knight. He has experience across digital and offline marketing, website development and campaign management, we have a lot to look forward to.


The Stockton team recently received amazing feedback from care worker, Ellie: “I previously worked in Norton and I got the opportunity to come and work in Thornaby which is where I live. I can’t thank Lisa and all the girls in the office enough because I’m absolutely loving it! I’ve never loved my job so much and it’s down to them! Thank you so much girls.”

Listening Lunches returned to CRG Homecare recently! John Preston, Managing Director of CRG Homecare, met care workers in Hammersmith to share company developments and more importantly listened to their thoughts and feedback.

Kayleigh Foster, Quality Assurance Officer, chaired our Listening Lunches in Stoke.

Phil Harrison, Business Transformation Manager, met carers in Stockton for their Listening Lunch.

Prescot Recruitment Administrator, Ashleigh brought her baby boy Frankie to meet the team in Prescot. Congratulations Ashleigh!

The Southend team recruited a new member for their team!

The Hackney team also recruited an excellent addition to the team!

The Clacton team received this excellent feedback from the family of one of their service users who sadly passed away recently: “I want you to know that CRG have been fantastic towards both mum and dad and I will always be grateful for that. I have to mention Sue, Lisa, Jane, Meriam and Garth who are brilliant people; they care about the people in their care you are lucky and should be proud to have such a dedicated team of people.”

A special Happy Birthday to Prescot Branch Manager, Ann Marie, who will be celebrating her 50th birthday recently!!! She was treated to a nice lunch and presents in branch by her team.

Stoke successfully went live recently with their new Homecare contract. It has been a pressured few weeks with a very short time frame to mobilise the new contract…. But as a TEAM we did it with a smile on our face!

A BIG THANK YOU to all involved – All of the Stoke team, MST, Craig, Phil, Damian, Jamie, John T and Dianne.

Andrew Pownall, Greater Manchester Fire and Rescue Community Safety Manager, visited our Salford office recently to present to our care assistants.
Andrew spoke about the importance of removing hazards that could cause potential harm to our service users and how we can promote fire safety through their work. Thank you to Greater Manchester Fire and Rescue Service (GMFRS) for taking the time to speak to our workforce.

Congratulations to all of January’s Employees of The Month.


Kevin Kelly, Support Worker, Southend! Kevin was one of the first Support Workers who went to our client’s aid to assist with CPR to keep him alive whilst taking instructions from the ambulance service until the paramedics arrived.


Sian Thorp, Administrator, Prescot! Sian was nominated by Pauline Grainger because she has been supportive, helpful, patient and very professional.


Rosemarie Lenny, Field Care Supervisor, Gateshead! Rose is a excellent supervisor who has went up and beyond in this last month when the branch needed more support covering calls due to sickness and leavers.


Neringa Kairyte, Care Worker, Boston! Neringa has gone above and beyond  after the branch experienced some communication difficulties with one of our service users. The Contracts Manager contacted the branch to see if we could assist with translation, Nelly then assisted the Care Home Manager, the Contracts Department and Lincolnshire County Council to ensure this lady got the appropriate care. Nelly has driven the service users husband to the care home in Lincoln so he can escort her home safely.


Tina Chin, Care Worker, Clacton! Tina visits a client with dementia who only has a morning call. The client always declines breakfast saying she’s already eaten Tina made her breakfast anyway as there was no evidence of her eating. The family were so grateful for Tina’s dedication to her care as no one else had realised she wasn’t eating properly. As a result of this the clients daughters noticed a significant change in her well-being and her mood.


Amy Prudence, Sleaford Deputy Branch Manager! Amy has been a fantastic support in her role across both the Sleaford and Boston branches. She has been instrumental in helping prepare the Boston branch for a CQC visit and also has covered the Sleaford branch in the absence of the branch manager.

Positive Customer Feedback –  CRG Custody HCP Sarah Hammerton

We recently received the following recognition from Derbyshire Police for the work undertaken by one of our Custody HCPs. The Custody Sergeant wrote of Sarah’s actions:

‘I would like to bring to your attention the excellent work of Sarah Hammerton in our custody suite today. We had a male brought in to custody who when presented at the custody desk was calm and engaging he was  alert, orientated, and as such the booking in process was completed easily and in a timely fashion. 

The detainee did disclose some mental health problems and also some previous self-harm but by comparison presently a relatively low risk when compared to many other detainees in custody. The male had a small cut to the side of his head behind the left ear and a little bruising. The detainee did not complain of excessive pain and discomfort as a result of this injury. He stated he did not know how he had got the injury. 

In accordance with our policy the male was sent to see the HCP as he had a head injury. After examination of the detainee, Sarah had noted additional bruising around the head area and noted that the positioning of the bruising could indicate a serious head injury. She informed me that to rule out a more serious head injury that what was initially thought that the detainee would have to be taken to hospital for a scan. As a result of this scan we were updated by officers at the hospital that the detainee did indeed have a serious head injury in the form of a bleed on the brain. 

Sarah’s actions in recognising the potential injury and ensuring that the male was taken to hospital has obviously prevented a serious adverse incident in custody and saved the detainee from major life changing injury or worse’. 

It is easy to become accustomed to the fact that our dedicated and professional staff are providing life-saving interventions on a daily basis but it is always fantastic to receive such positive feedback and recognition for the work our teams are doing ‘day in /day out’ and we are extremely proud to share these accounts.

Well done Sarah!

CRG Medical Services were requested to support a specialised police operation centred on an investigation into modern slavery. A number of vulnerable individuals has been taken to a place of safety after fears they had been victims of modern slavery.

To ensure that the victim’s immediate physical and mental needs were assessed and cared for, CRG provided an FME (Doctor Ashaye), who was supported by our Clinical Lead (Jeanrenee Lister). This ensured that all persons were seen swiftly and that the incident was managed effectively and professionally; thereby assisting the Force’s investigation.

After the incident was closed, Lincolnshire Police said of CRG’s involvement:

“Thank you to you and your team for you assistance yesterday afternoon and evening. Your swift reply and organisation of the FME, including Dr Ashaye working for as long as he can as well as assisting the night time FME, is very much appreciated. I will ensure our Chief Officer Team are made aware.”

This is a prime example of our ability to rapidly adapt our service delivery to meet the changing demands of the contract, working in partnership with the police to ensure the best outcome for those vulnerable individuals in our care.

This week members of the Medical Services’ team have been putting together packs of equipment for mobilisations taking place on 1st April across Bedfordshire, Hertfordshire, Cambridgeshire, Norfolk and Suffolk.

Laura McMohon, Rachel Quinn, Becky Byers, Tom Gorst and Emma-Jayne Holder put together packs containing medical equipment for 6 of the 12 custodies that will be taken over by CRG Medical Services with supplies for the remaining 6 custodies coming over the next two weeks.

This is done to ensure when the contract goes live everything is prepared for a smooth overhaul and each custody has exactly what it needs for the CRG professional to carry out their job to the highest standard. These mobilisations typically take place in the early hours of the morning, to be ready for the day ahead so having everything prepared in advance is a big help!

Wendy Bartram worked as a HCP for 5 years at G4s before moving to CRG. Wendy met Kirsty Jackson on one of our roadshows and was informed about the ECP role and after chatting to Kirsty she decided to apply and was successful.

Here she is talking through her experience since joining CRG:

“I commenced as ECP on the 1st July and I have to say I’ve thoroughly enjoyed the role. The role is mobile and I had my own shift line to look after and manage. I’ve had very supportive managers. I was also tasked with the role of recruitment in Essex which has been challenging. Taking on the ECP role has enabled me to utilise all the management skills I had gained previously as ward sister whilst working in the NHS. I have been able to support staff, mentor new staff, I have gained new skills such as attending sudden deaths in the community which is a real eye opener.

“From being an ECP I have been able to develop my skills and through this I have I been promoted to Deputy Contracts Manager for Essex. The promotion was from 1st January 2019. This has opened up another new world in dealing with our customers and working with the health and Justice team, helping to bring in Excellicare which goes live very soon. I am also hoping to expand on my management skills and I have to say I am enjoying the role very much.”

New Features

Fact Friday

Fact Friday!! Did you know…

There are more stars in space than there are grains of sand on every beach in the world!

LinkedIn Leverage

Alex Hewitt – Senior Recruitment Consultant – CRG TEC

The vast majority of my candidates, particularly in senior or management level roles come from LinkedIn. At that level people aren’t often actively looking for work so they don’t see adverts posted through job boards, we have to approach them.

CRG TEC use a version of LinkedIn Recruiter which really helps with this. We can conduct really detailed searches which pulls people in based not just on job titles and locations but skill set, qualifications, even what University they went to and can then compile this into a project file to make communication and MI analysis easier.

From there we can send tailored messages directly to those candidates outlining the role and why it would be the right next move for them, based on their specific experience. This bespoke approach sets us apart from the crowd and makes it much more likely these senior-level and specialist candidates come back to us.

LinkedIn is also a great tool for business generation. I use company profiles and the attached employees to map out an organisation’s structure before approach them to offer recruitment help, it makes a big difference when speaking to a hiring manager if I understand how each department interacts with each other.

To recognise children’s mental health week last week, HCL Mental Health Divisional Head, Greg Western, posted his first LinkedIn video. Greg posted this video to share his thoughts on Mental Health and also because he understands what grabs attention on LinkedIn and is using it to his advantage. Can anyone beat his views, he has 3.5 thousand on this video!

Brand new competition!

We’re launching a new monthly competition and you could win a meal for 2 in a posh restaurant near you! All you have to do it post a recruitment related post on LinkedIn, email your post to and the person with the most likes at the end of the month, wins! Our first winner will be revealed in the our roundup on Friday 29th March.

Employee in the Spotlight

This weeks employee in the spotlight is HCL Permanent Managing Consultant, Christopher Haigh.

  • How long have you worked for CRG?

I have worked for HCL for 6 ½ years.

  • What are your main responsibilities?

I recruit doctors into long term / permanent posts in the NHS – with around 70% coming from overseas for their first position in the NHS.

  • Which part of your job do you enjoy most?

I enjoying helping the candidates finding a position that will help their career grow, and ensure they are settled well especially if relocating to the UK.

  • What is your top holiday destination?

USA, recently went to New York at Christmas with my fiancé which was amazing but I don’t get as much time to do it anymore!

  • What was the last film you saw?

Incredibles 2 with my son.

  • If you could meet anyone in the world alive or dead, who would it be and why?

Martin Johnson, amazing rugby player, inspirational leader and still the only English captain to have won the Rugby World Cup.

  • Who would play you in a movie about your life?

Ryan Reynolds, because I wish I was that handsome and funny.

Baby Corner

We know you’re very proud of your little darlings, whether they are human, canine, feline or aquatic, even a chilli pepper plant!

We want you to show off your lovelies so send your photos to with a name, age and a little information and your precious darlings will be seen by all!

This week we have James Fairhurst, Marketing Coordinator’s, pet Redfoot Tortoise, Rosie. Rosie is 2 years old, will grow anywhere between 10 and 16 inches and will live for around 50 years!

When we were young

Each week we will post a photo of an employee in their early years, the week after we will announce who it is.

Last week’s entry was Donna Mills, Team Leader, HCL Healthcare, did you guess correctly?

For this week’s entry we have the below image of a well known person in CRG Homecare, he can often be found in board meetings, can you guess who it is?

«PREV  //  NEXT»