CRG round up – 29.02.19



A warm welcome to Jemma Bradbury, who joins the Salford team as a Coordinator.

Sarah Walker, Administrator in Leicester will be leaving for maternity leave on the 8th March. She is having a baby girl which is due 4th May.

Welcome to Administrator Emma Bostock, who has recently joined the team in Leicester.

Our Mobilisation Team were in Southampton recently. The team were welcoming new care assistants and preparing them for our new contract which goes live on 1st April!!

Welcome to Ann Prankard (pictured left), Hammersmith Branch Manager, Sonja Simms (pictured middle), Regional Manager South and Denise Warren (pictured right), Peripatetic Branch Manager.

After a recent interview with Wolverhampton Branch Manager, Sam Callow a care worker has said she is 100% sure she wants to be part of CRG Homecare, thanks to Sam! This is amazing news, keep up the good work Sam!

Congratulations to Care Worker, Tina Chin who won Care Worker of The Month for Commitment!

Our Regional Trainers have been busy refreshing our training programme for our Field Care Supervisors.

Our Wolverhampton branch has received a donation of items from a late service user’s relative. Erica Gardener donated items after the passing of her mum, Dorothy who we used to care for. These items have been distributed to our service users and any other items have been donated to our local hospice.

Our Service Users in Southend have had a great time recently! They have been for a lovely meal, been to the theatre, had a day out and made cookies! We hope you all had a fab time!

Congratulations to Boston’s ECM Star of The Month, Irma. Well done Irma!

On Thursday 21st February the CRG Medical Services team were in Norfolk doing a Roadshow in preparation for the 5 counties contract going live on 1st April.

The Roadshow was held at the Park Farm Hotel near Wymondham, giving the presentation was Hannah Spicer (Essex ECP) who covered the clinical governance side of things and David Dinnell addressed the business model (which is significantly different from the current G4S model in place in 5 counties).

Here we have Marcus talking about the rewarding work he does as an Enhanced Care Practitioner.

Marcus has been a state registered paramedic for almost 20 years, 10 of which have been in the custody setting. Until recently he was working for G4s until CRG took over the contract in April 2018.

Marcus was working as a Healthcare Professional and then appointed as an Enhanced Care Practitioner last July

Here he is talking about his new role: what type of procedures he has to carry out, the type of work he does, dealing with management responsibilities and local government compliance.

Well done to the Derbyshire Team, in particular Sharon Andrews, who’s determination got the best possible outcome for a very unwell man in police custody; this dogged persistence ensured the detainee was moved to a place of safety, away from custody where he could receive more appropriate treatment.

“A young man that was in custody yesterday was sectioned and taken to hospital for the treatment he required. I am so relieved as it was so upsetting seeing him so poorly and being very limited in what we could do. The AMP, FME and Psychiatrist were unanimous that he was ill and that myself, the custody Sgt and officer dealing with the case were right in persisting on help for him.

“Today the gentleman’s mother and partner bought chocolates to the station to thank us all in looking after him and getting the help he now has, to hopefully recover.  This does not happen very often in custody , being thanked by relatives. For me it is a reminder that people we see are humans beings and are loved by someone and should always be treated in a manner we would want our own treated.

“Our Call centre staff were patient with me on the phone as there was a lot of to’ing and fro’ing for the FME due to the mental health team, so I just wanted to thank them. Yesterday showed how we work well with the custody team and they trust they have in our professional judgement and professionalism. I wanted to share this as it’s good to hear the good stories in custody and that we do make a difference”.

This is a great account highlighted the dedicated and ‘joined’ approach to caring for some of the most vulnerable people in society, fantastic also to receive such a kind gesture from his family.

Well done to everyone involved in supporting the recent upskilling of a number of Clinicians working in our Lincolnshire Contract. Due to the combined efforts of Lincolnshire & Derbyshire clinical teams, plus our Call Centre and MedTeam, within the last 7 days we have managed to achieve Sexual Offence Examiner competency for 2 of our FME doctors plus roll out venepuncture training for two HCPs. This is a huge accomplishment in such a small timeframe and wouldn’t have been achievable without the best efforts of numerous people across CRG Medical Services.

With these additional skills, these staff will have an immediate, positive impact working in Police Custody Suites and SARCs across Lincolnshire by being able to deliver a variety of interventions in a timely manner to ensure the best outcome for both the police and the patients in their care.

Gareth Price, Bookings Coordinator is bringing Cardiff back up to speed with sheer determination and drive since locating here to St Helens. Keep up the good work Gareth!

New Features

Fact Friday

Fact Friday!! Did you know…

Cows moo In regional accents

LinkedIn Leverage

Lucinda Burke – Regional Recruitment Business Partner – CRG Homecare

LinkedIn is an amazing tool in raising our brand awareness within a more senior market, it gives us a chance to show what we are doing externally to CRG. A lot of candidates that use LinkedIn are not actively seeking a new opportunity, but seeing companies that engage with their staff and offers amazing benefits can sometimes spark a thought.

LinkedIn being a social media platform, it gives candidates a chance to approach us in a more casual way without the pressure of applying and interviewing.

Within Homecare LinkedIn, is used more regularly for the more senior positions, care assistants wouldn’t normally be recruited via this method. However attracting those passionate and caring coordinators is a possibility. Providing us with the tools to view people who are doing that job, and being able to connect and send a message is a lighter way of attracting the best talent.

Brand new competition!

Are you in the running to win a meal for two?

All you need to do is post something recruitment related on LinkedIn and the post with the most likes wins!

Look at Greg Western or Ami Sait’s posts from HCL for inspiration or spend a minute or two scrolling through your feed to see what others are doing. Funny posts work well but please ensure the content is appropriate!

Email your post to or make us aware of what you’ve done and the person with the most likes at the end of the month wins. Our first winner will be revealed in the Round-Up on Friday 29th March.

Employee in the Spotlight

This weeks employee in the spotlight is Business Transformation Manager, Phil Harrison.

How long have you worked for CRG?

I started working for CRG when I was 19, I did 7 years, left for a year and then I’ve been back around 6 months.

What are your main responsibilities?

Business Transformation for CRG Homecare. I also look after the Systems support desk for Homecare, Healthcare, FME, MOD and Concur

Which part of your job do you enjoy most?

Getting out and into the branches, mixing into with the operations and quality teams to streamline processes

What is your top holiday destination?

Rome, I only say this because i’m going there tomorrow so whilst im in 20 degree heat with no clouds, you can read this whilst being covered in cloud and rain

What was the last film you saw?

Avengers Infinity War, not been for a long time

If you could meet anyone in the world alive or dead, who would it be and why?

William Wallace, just because I love the film Braveheart

Who would play you in a movie about your life?

The haribo kid, because that was my nickname when I was younger

Baby Corner

We know you’re very proud of your little darlings, whether they are human, canine, feline or aquatic, even a chilli pepper plant!

We want you to show off your lovelies so send your photos to with a name, age and a little information and your precious darlings will be seen by all!

This week we have Senior Bid Writer, Sam Holden’s dog Stanley! Stanley is 5 years old and is a rescue dog.

When we were young

Each week we will post a photo of an employee in their early years, the week after we will announce who it is.

Last week’s entry was, CRG Homecare Managing Director, John Preston. Did you guess correctly?

For this week’s entry we have someone who can often be found in Head Office working with the Medical Services team.

(pictured right)

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