CRG Round Up – 5.07.19

Congratulations to Sales Ledger/ Credit Controller assistant, Stephen Dearden, Donna Banks, Credit control Supervisor and Pauline Harkins, Bookkeeper on reaching 10 years with CRG! They were presented with a certificate, card, gifts and enjoyed a buffet with the Finance team!

Phillip Harrison, Business Transformation Manager, would like to welcome Tendai Zunguza into the Business Transformation team.

Tendai will be working on the BAU support desk answering 1st & 2nd line support calls, writing reports for Webroster/BEE/CM2000/Concur/Staff Connect alongside Josef Halligan. Both Tendai and Josef will be support on project work at a junior level.

Karl Morrissey and Craig Traynor will move over to become dedicated resources to lead on their own projects.

Good luck in your new role Tendai!

CRG Homecare have been awarded a new homecare contract in the Manchester City area covering Longsight and Ardwick.

The current volume to transfer is 100 service users = 1405 hours from 11 exiting providers.

This transfer is likely to happen at the end of September. The contract actually goes live on the 8th July which means we have the potential to take new referrals from then.

A warm welcome to Jacqui Avery who joins the Southampton Branch as a Field Care Supervisor.

The Boston branch would like to wish Helen Lamb, Care coordinator a big happy birthday!

Care Assistants, Hakeem Ladejobi and Reis Washington recently received the following feedback “I would like to acknowledge and applaud your carers for doing such a professional job looking after Mr Choudhari. They made excellent use of their time and were very diligent completing all the tasks together in the 30 minute timeframe.”

Amazing work guys!

A huge congratulations to Wendy Forshaw from the Prescot branch who won the May’s Employee Of The Month award for Compassion.

Congratulations to Mark & Jenni Nolan from the Clacton branch on the birth of their new baby boy!

Baby Nolan was born at 11:26pm on 23.06.2019 weighing a healthy 8lb 14oz.

Service Users in Southend have had a great time enjoying trips to the beach and bowling. They also organised a birthday meal for one of their friends.

This week we’ve mobilised a new LD contract in Colchester. We are now providing a LD supported living service to three ladies every day.

Southend is managing the tender with support from Area Manager, Michelle Lines. The Southend branch now provides more than 2,000 hours!!!! Great team effort!

A warm welcome to Marcia Barrett who joins the Hammersmith team as a Care Quality Supervisor (CQS).

Also congratulations to Nidia Ferreira who has been promoted from CQS to Care Coordinator in the Wandsworth Branch. Well done for all the extra hard work setting up the new branch.

Thank you to Karina Jacobs also known as Blossom, who works so hard with each of her clients and always goes above and beyond to ensure their wellbeing.

Happy birthday to Renford Henry!

Well done Van Tu, ECM officer, who has been encouraging our care workers to log in and out of their care calls.

The Quality Assurance Team would like to announce we have a number of new appointments this month.

Welcome to…

Olly Maxwell – Quality Assurance Auditor The South

Chris Lake –  Quality Improvement Lead South

Megan Wood – Regional Care Quality Review Officer

Emily Jackson – Telephone Review Officer

Donovan James – Telephone Review Officer

We are moving forward with the objectives set in the Homecare Quality Strategy.

The Medication Matters/ Safety Matters working groups have met this month to analyse and improve internal processes. We are working with a number of branches supporting and preparing for up and coming CQC inspections.

Alex Williams will be leaving us shortly to have her baby boy. We will be sad to see Alex leave us for her maternity however I am looking forward to the baby cuddles!

We have recently sent out a feedback form to all branches which we look forward to receiving.

Congratulations to Lucinda Burke, Regional Recruitment Business Partner on the birth of her baby Girl!

CRG Medical Services Call Centre ran a department incentive this month based on performance and attendance and the following people won. They’ve all worked really hard.

1st Prize – Peter Lyon, who’s off to a flying start having only joined us in February.

2nd Prize – Gillian Potts

3rd Prize – David Purcell

On Monday, two of our HCPs, working in St Anne’s Street Police Custody Suite provided life saving treatment to a detainee. The Custody Sgt wrote, HCP Steavi Taylor was treating a detainee in the CRG Medical room when the affray alarm was activated. Police colleagues attended medical room to find Steavi stating the detainee was not breathing. The detainee was taken onto the floor and CPR was started by Steavi Taylor. Assisted by HCP Amanda Owen, CPR continued until the female started to breathe on her own. At the time of the Ambulance arriving, the detainee was sat up and breathing. Can I just commend the actions by HCPs Steavi and Amanda, their quick thinking, calmness under pressure and administering CPR almost certainly saved this person’s life. They are a credit to your organisation’.

Well done to you both from CRG Medical Services; it’s easy to forget that our staff provide live-saving interventions on a daily basis across our contracts – buts its clear, that once again, a life was saved due to the professionalism our dedicated and highly skilled staff.

Also this week, an emergency incident occurred requiring the immediate intervention of the CRG Custody Nurse on duty in Bournemouth Police Custody Suite, Dorset. HCP Anne Jarvis dealt with the medical emergency in custody, the detainee was brought to the medical room, where his condition rapidly deteriorated. Anne confirmed Cardiac Arrest and with the support of Police Officers, Anne commenced CPR whilst giving other interventions, ensuring everything possible was being done for him. Thankfully the detainee’s health improved prior to the arrival of the ambulance.

Liz James, Clinical Lead reports, ‘I have had nothing but praise back from the Chief Inspector and Sergeants’ on how quickly and professionally Anne acted throughout. Well done Anne, you saved this detainees life and should be proud in doing so. You are a valuable member of the Dorset team and a credit to CRG’.

Further recognition of the skills of our staff working in Police Custody was received from Essex Police, the Custody Sergeant wrote ‘I wanted to make you aware of a great bit of work by Sarah Smith. We had a male brought into custody having been arrested following being involved in a pursuit and decamp with the vehicle colliding with a garage. Information was that there was no risk of rapid deceleration injury, as he had jumped from the moving vehicle, however he did have grazes and injuries to his hands and left leg. There was no complaint of head injury. Straight after he was booked in Sarah saw him and she very quickly said that he needed to go to hospital as she was not happy.

He was taken to hospital and it transpired that he did actually have a bleed on the brain. I do believe that other medics may have not sent him to hospital, and the bleed would never have been caught. Should Sarah not have sent him to hospital so quickly, he was a huge risk of death in custody.

Congratulations to three Derbyshire based Custody HCPs who attended and passed the Sexual Offence Examiners course held in St Marys, London last week. Joanne Fargher, Anne Tyrell and Linda Ross will now be able support to our doctors in providing this specialist services to victims of a sexual offence in Derbyshire.

Call Handler, Chantelle Phillips recently received amazing feedback from Custody Nurse, Christine Caton who complimented Chantelle on her professionalism and caring attitude, here’s what Christine had to say “Chantelle was professional and very understanding, dealt with my request and even rang me later to check on my welfare”

In Lincolnshire the team have just held their first local induction. It was held in one of our local CRG homecare training rooms.

Big thanks go to Matt, Nic and Pam – keep up the best practice.

Emma-Jayne Holder, Head of Clinical Services, would like to thank the Medical Services Clinical Governance Team, Sue McCormick, Becky Byers, Rachel Quinn and Laura McMahon for their dedication to the job. They all consistently strive to ensure work is completed to a high standard, on time and never fail to come forward with new ideas, all with a smile on their face and great sense of humour. This week has shown me the resilience they have in adapting to change without any hesitation and sharing the increased workload between themselves. I am super proud of this team and the manner in which they evolve daily. Well done to each one of you and a huge thank you for your continued support.

Well done to Compliance OfficerGeorgia Farley who is always happy to go the extra mile in the St Helens Agency Team, she was personally mentioned in one of staff members appraisals.

Fact Friday

Every year, over 54,000 Slazenger tennis balls are prepared for Wimbledon. As of last year, the official count was 54,250 balls.

LinkedIn Competition

Congratulations to this months winner, Business Transformation Manager Phillip Harrison! Phill uploaded a recruitment post which has gained 5 likes so far, take a look here

If you want to be in the running to win a meal for 2 in a posh restaurant near you, all you have to do is post a recruitment related post on LinkedIn, email your post to and the person with the most likes at the end of the month, wins! You have until Friday 28th June to enter so get posting!

Baby Corner

Meet Lucie, Marketing Manager, Hannah West’s Border Collie. She is queen bee in the West household!

When we were young

For this weeks when we were young we have one of the Marketing team can you guess who?

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