CRG Round up – 8.03.19


CQC Inspect Boston

This week our Boston branch had their first CQC inspection with a newly-registered Manager, Jeanette (pictured left). The feedback we received from staff and individuals using our services has been fabulous! Thank you to Jeanette and the team for pulling together and for working tirelessly with Kayleigh Foster and Jamie Rowlands to polish Boston up!

Well done to you all – your hard work has paid off!

Everyone in branch would also like to say a massive thank you to Jeanette for all her hard work since being in post and a massive well done on completing your first CQC inspection.

Now let’s see how many ✅  we get!!

Time for a Cuppa

Our homecare branches have supported Dementia UK’s Time for a Cuppa charity initiative to raise fund for Admiral Nurses.

A special mention to Mark Nolan, Deputy Branch Manager of our Clacton branch, who agreed that for every £5 donated he could be splattered with cake!

Thank you to all our branches who got involved with the initiative.

Here’s a few photos from the week…


Safety Matters

We launched the Safety Matters initiative this week which focussed on the safety of our services.

It was a very positive day, but there is definitely work to do to reach our goal of outstanding. Thank you to everyone who participated including: Heidi Waring, Cheryl Douglas, Alex Williams, Hannah Lowe, Penny Martin, Sue Sharp, Jayne Voss, Lisa Burns, Louise Winsborough, Tracy Pattison, Liz Taylor and Carrie Mason.





Employee of the Month

Each month all CRG Homecare employees vote for their Employee of the Month based on CRG Homecare’s values: Care, Commitment, Compasion, Competence, Communication, Courage. 

Well done to February’s Employee of the Month! The winners receive £50 plus a seat at CRG Homecare’s Care awards.

  • Compassion Boston, Neringa Kairyte

  • Commitment Clacton, Tina Chin

  • Competence Sleaford/Boston, Amy Prudence
  • Courage, Southend, Kevin Kelly

  • Communication Prescot, Sian Thorpe


  • Care Gateshead, Rosemarie Lenny

Care Awards ceremony update

We are delighted to announce that our very first annual care awards ceremony will take place on the evening of Thursday 9th May 2019.

All winners of Employee of the Month are invited to this special event as finalists in each category. During the evening, the overall winner for each of our six value’s will be announced. We have got 6 places left at the awards ceremony so get voting for your peers who have gone above and beyond in their role!

More details about the awards evening will be released shortly.

Welcome to our new starters

Welcome  to our new staff starting at our Burnley branch this week! They have completed the three day training course and ready to go out shadowing. 

Happy Birthday!!

Happy birthday to wish Sandra Thompson, Care Coordinator at our Gateshead branch! Hope you’ve had an amazing day!

Southend service users enjoy pancake day

Our service users had a fantastic time making pancakes this week. We’re feeling really jealous!! 

Braving the heights…

Leanne Egalton, Kim Lock and Lucy Yates from our Clacton, Southend and Thurrock branches are braving the heights by taking part in a skydive on 31st August to raise funds for Age UK.

The charity is close to their hearts and they work closely with the charity day-today.

If you would like to support them by sending a donation please click the link here:

This week saw CRG Medical Services partner up with South Liverpool Foodbank, this partnership will allow us to issue foodbank vouchers on their behalf to those leaving police custody suites across the city who have been recognised as being at risk and assessed as being in need of this type of support.

Our staff have now been trained to identify individuals who would benefit from a referral to the foodbank, and we now have the ability to register them directly with Trussell Trust network of foodbanks and issue them a food voucher that they can take to their nearest foodbank on release from custody.

CRG Medical Services are grateful for the determination and passion of Debby McMahon (Clinical Lead) and other staff members including Sue McCormick, Esther McPhail, Michelle Collins who have worked hard to get this initiative rolled out, potentially the first of its kind by a custody healthcare provider.

This is a cracking example of joining up with community providers to target those most in need. Work is now ongoing to replicate this across our other contracts.

CRG Medical Services wish to recognise and thank Sue McCormick (HCP – Merseyside Police Contract) for the support she has given to both the Head of Operations (West) and also to the Merseyside contract, during February whilst the Clinical Lead was on extended leave.

Sue has done a sterling job deputising and it is evident, in that it has been a seamless continuation of Clinical Lead Nurse duties, that she has clearly managed the contract well. We have received nothing but positive comments from a variety of sources, all acknowledging the way she has ensured that the contract remained ‘business as usual’.

‘Acting up’ is a great opportunity to gain experience and additional responsibility and it’s clear that she has really made the most of this opportunity and we can be assured that we have a confident and committed deputy available to us should the need arise to delegate again in the future.

The Challenges of Mental Illness in Custody

Recently a lady in Dyfed Powys was assessed in her home for detention under the MHA, once recommendation had been completed by the Doctors and AMHP. However, no Mental Health beds were available and, the second part of the assessment was postponed until the following day. The Police had been called, attended and brought the lady in.

She declined to speak with the HCP initially however the HCP continued to observe and listen to her. The lady was very unsettled, screaming, paranoid, delusional and appeared to be hallucinating. The HCP was unable to ascertain a current Mental Health diagnosis or history. However, paranoia and delusional ideation appeared apparent to the observing HCP.

The HPC and social worker continued to search for Mental Health bed and he continued to liaise with the Mental Health Community Crisis Team.

The following day at 16.00hrs a Doctor and the Social Worker arrived, the lady was assessed and diagnosed as psychotic, placed under section 2 of the MHA and a bed was found. This incident emphasises the concerns raised by CRG Medical and the Police Force recently at a meeting with the Mental Health Team, and discussions will continue to ensure we can, together improve this crucial pathway of care.

However, it also highlights the diligent and professional care provided by CRG Medicals HCP, Loretta Richmond, she clearly understands the importance of safeguarding those in our care and the validity of working coherently with our colleagues.

Kirsten Ferguson, CRG Regional Manager praised Letty’s actions; ‘Thank you, Letty, and hopefully we will start to see improvements within our working partnerships, resulting in a better, safer passage of care for those temporarily in our care’.

Recognition from the Chief Inspector Matt Scrase reads: Hi Letty, Glad to see this recognition. Your report is the catalyst for us to try and improve the service we provide to people suffering with mental health problems as this lady clearly did.  I note the fact you were threatened and showed the utmost resilience in trying to get the appropriate agencies to provide the necessary care. Well done and thank you’

Paula Greaves and Jackie Brennan presented to Aintree last week & we were informed this week we have been successful and accepted on the PSL for Theatre and Critical.

Paula would like to say a big thank you to Sam Holden and Hannah West for dropping everything to assist her.

Spire Cheshire also wanted to share their thanks to Paula Greaves and Jackie Brennan who in their words, are lovely! Always friendly and very helpful with any request!

New Features

Fact Friday

Fact Friday!! Did you know…

And as it is International Women’s Day we wanted to recognise their impact on the industry!

LinkedIn Leverage

For this weeks Linkedin Leverage we want to share a recruitment guide created specifically for hiring in healthcare, finance and tech and to learn:

  • Data-led insights on candidate markets, to gain a competitive advantage
  • Tactics for refining your candidate search
  • How to write effective job descriptions, with templates to get you started
  • Tips for growing and building your online brand
  • Ready to get started? Fill out the form to access all the guides.

To get access to this guide you just need to put in your details in the sign up form on this link:

Brand new competition!

We’re launching a new monthly competition and you could win a meal for 2 in a posh restaurant near you! All you have to do it post a recruitment related post on LinkedIn, email your post to and the person with the most likes at the end of the month, wins! Our first winner will be revealed in the our roundup on Friday 29th March.

Baby Corner

Say hello to Toodles! Toodles is a two year old cockapoo that likes chasing balls! Belonging to Katie Allen who is  an Account manager at HCL Social Care.

When we were young

Each week we will post a photo of an employee in their early years, the week after we will announce who it is.

This week we have a Divisional Head for HCL Social Care, Can you guess who?

Last week’s entry was, Compliance Officer, Laura Mcmahon. Did you guess correctly?

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