- To focus on Service Users:
We aim to provide personal care and support in ways which have positive outcomes for service users and promotes their active participation.
- To ensure we are fit for our purpose:
We examine our operations constantly to ensure that we are successful in achieving our stated aims and purposes and we welcome feedback from our service users, their relatives and friends.
- To work for the comprehensive welfare of our Service Users:
We aim to provide each service user with a package of care that contributes to their overall personal and health care needs and preferences. We will co-operate with other service providers and professionals to help to maximise a service user’s independence and to ensure, as fully as is possible, their maximum participation in the community.
- To meet Service User needs:
Before we provide services, we will ensure that a potential service user’s needs and preferences are thoroughly assessed. We aim to ensure that the care provided meets the assessed needs of each service user, that needs are re-assessed as frequently as necessary, and that the care and support provided has the flexibility to respond to the changing needs and requirements of a service user.
- To provide quality services:
We are whole-heartedly committed to providing the highest quality of services and to the continuous improvement in the level of the care we offer.
- To maintain a quality workforce:
Standards for our managers and workers are based on the national occupational standards for the care industry set by Skills for Care and Care Quality Commission.